The public sector is driving strong demand for conversational AI, with over 2.7 million users served by the platform

Class in: Science and technology
Topic : Polls, Opinions and Research

The platform has recorded more than 79 million messages exchanged between its Dynamic AI agents and end users in more than 5 million sessions

LONDON, November 23, 2022 /PRNewswire/ –As governments around the world strive to foster large-scale digital transformation, public sector organizations are increasingly gravitating towards adopting conversational AI solutions to redefine the citizen experience. According to data published byYellow.aian enterprise-grade conversational AI platform, the company has served more than 2.7 million unique users for its public sector customers worldwide.


Recently mentioned in theGartner Hype Cycle for Digital Government Services, 2022in the chatbot category, the company works with key government departments across countries. The platform has recorded more than 79 million citizen service-oriented messages, exchanged between its Dynamic AI agents and end users in more than 5 million sessions.

Raghu RavinutalaCEO and co-founder of,A declaration : Public sector organizations have to respond to numerous requests daily, and doing this manually is very time consuming. At the same time, citizens increasingly want easy access to government services. This is where conversational AI can step in to improve human efficiency and productivity, streamlining the process of delivering services to citizens digitally while maintaining a human presence. We’ve seen a surge in interest from government agencies in every country, and our deployments are helping to address very specific use cases by putting power in the hands of citizens across channels they actively use. With a focus on digitization, we expect conversational AI to soon become an essential part of delivering exceptional citizen services.

While text messaging channels are the preferred medium for citizen services, the company is also seeing voice-based conversational AI solutions gain traction. The main use cases, as observed, are the automation of customer support, the filing of documents related to government entities, the booking of services, the filing of complaints, payments and the location of branches and offices, o the strongest growth is observed on channels such as WhatsApp.

The company’s Dynamic AI agents handle many use cases, from helping thousands of subway riders to bangalore (Bangalore Metro Rail Corp Ltd.) by providing them with various essential services such as recharging their card, locating nearby metro stations or obtaining information on fares, or even conducting more than 4.2 million information campaigns on the nutrition and well-being of pregnant women and nursing mothers on behalf of the Ministry of Women’s and Children’s Development of Maharashtra, in metropolitan areas as well as in rural areas. Globally, the company expects continued growth and demand in this space over the coming months as governments in all countries seek to accelerate their digital transformation.

To find out more, visit the website


Yellow.aiis an enterprise-grade, conversational AI platform that empowers businesses to unlock their business potential at scale. The platform is trusted by over 1000 companies in over 85 countries, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. With Dynamic AI Agents for Enterprise, the company’s mission is to deliver human-like interactions that improve customer satisfaction and boost employee engagement at scale, through its no-code platform. Recognized as a leader by Frost & Sullivan, Gartner, Forrester, IDC and G2, the company has raised more than $102 million from blue-chip investors and has offices in six countries.

Visit the sitewww.jaune.aifor more information.

Contact us address[email protected]


Public relations and communication,

[email protected]


These press releases may also interest you


Canada is committed to contributing to the restoration and expansion of its forts, from coast to coast. Trees play an essential role in our life; they absorb carbon, improve air quality and support wildlife — they are…


Aqara, a leading provider of smart home automation products, introduces its new Cube T1 Pro, an upgraded version of its iconic Cube wireless controller. Building on the success of its predecessor, the new cube now takes…


With governments around the world striving to foster large-scale digital transformation, public sector organizations are increasingly gravitating towards adopting conversational AI solutions to redefine the experience of…


As the global economy reels from the pandemic and geopolitical tensions, and even shows signs of recession, China has stabilized its economy through a package of measures, officials and experts said Monday.


OPEX Corporation, the world leader in next-generation automation for nearly 50 years, grandly inaugurates OPEX GmbH, its European headquarters in Duisburg, Germany. The site will serve as a centralized European hub for customers…


The Cgep de Saint-Jrme and the Innovative Vehicle Institute (IVI) invite the media to attend the inauguration of the new IVI facilities which will take place this Friday, November 25, in the presence of the Minister of the Economy, in particular. ..

Press release sent on November 23, 2022 at 11:54 a.m. and distributed by:

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *