The public sector is driving strong demand for conversational AI, with over 2.7 million users served by the Yellow.ai platform

Class in: Science and technology
Topic : Polls, Opinions and Research

The Yellow.ai platform has recorded more than 79 million messages exchanged between its Dynamic AI agents and end users in more than 5 million sessions

LONDON, November 23, 2022 /PRNewswire/ –As governments around the world strive to foster large-scale digital transformation, public sector organizations are increasingly gravitating towards adopting conversational AI solutions to redefine the citizen experience. According to data published byYellow.aian enterprise-grade conversational AI platform, the company has served more than 2.7 million unique users for its public sector customers worldwide.

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Recently mentioned in theGartner Hype Cycle for Digital Government Services, 2022in the chatbot category, the company works with key government departments across countries. The Yellow.ai platform has recorded more than 79 million citizen service-oriented messages, exchanged between its Dynamic AI agents and end users in more than 5 million sessions.

Raghu RavinutalaCEO and co-founder of Yellow.ai,A declaration : Public sector organizations have to respond to numerous requests daily, and doing this manually is very time consuming. At the same time, citizens increasingly want easy access to government services. This is where conversational AI can step in to improve human efficiency and productivity, streamlining the process of delivering services to citizens digitally while maintaining a human presence. We’ve seen a surge in interest from government agencies in every country, and our deployments are helping to address very specific use cases by putting power in the hands of citizens across channels they actively use. With a focus on digitization, we expect conversational AI to soon become an essential part of delivering exceptional citizen services.

While text messaging channels are the preferred medium for citizen services, the company is also seeing voice-based conversational AI solutions gain traction. The main use cases, as observed, are the automation of customer support, the filing of documents related to government entities, the booking of services, the filing of complaints, payments and the location of branches and offices, o the strongest growth is observed on channels such as WhatsApp.

The company’s Dynamic AI agents handle many use cases, from helping thousands of subway riders to bangalore (Bangalore Metro Rail Corp Ltd.) by providing them with various essential services such as recharging their card, locating nearby metro stations or obtaining information on fares, or even conducting more than 4.2 million information campaigns on the nutrition and well-being of pregnant women and nursing mothers on behalf of the Ministry of Women’s and Children’s Development of Maharashtra, in metropolitan areas as well as in rural areas. Globally, the company expects continued growth and demand in this space over the coming months as governments in all countries seek to accelerate their digital transformation.

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About Yellow.ai

Yellow.aiis an enterprise-grade, conversational AI platform that empowers businesses to unlock their business potential at scale. The platform is trusted by over 1000 companies in over 85 countries, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. With Dynamic AI Agents for Enterprise, the company’s mission is to deliver human-like interactions that improve customer satisfaction and boost employee engagement at scale, through its no-code platform. Recognized as a leader by Frost & Sullivan, Gartner, Forrester, IDC and G2, the company has raised more than $102 million from blue-chip investors and has offices in six countries.

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Contact us address[email protected]

AnujaaSingh

Public relations and communication, Yellow.ai

[email protected]

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