Medical transport: tools for better understanding

The result of interregional work, the delegations of France Assos Santé Guadeloupe, Guyana, Martinique and Reunion offer an infographic on medical transport in order to understand and explain in a simple way the care of a user, the prescription doctor to the place of care.

As part of the 20th anniversary of the law of March 4, 2022, known as the Kouchner law, relating to the rights of patients and the quality of the health service, the overseas delegations of France Assos Santé (Guadeloupe, Guyana, Reunion and Martinique) have initiated a common reflection around the issues specific to the Overseas Territories in terms of access to care.

Indeed, our regions face many challenges in terms of equal access to care, some of which are dependent on our geographical and social characteristics: remoteness from the mainland, multiculturalism, natural and climatic constraints, insufficient infrastructure and regularly saturated road network, places of care mainly located on the coast or in large cities, isolated populations, high precariousness, aging of the population and chronic pathologies more present… to name a few.

From these exchanges emerged a common problem identified following numerous feedback from users: difficulties related to medical transport. Similar situations were noted by all 4 delegations:

  • Lack of transporters’ equipment, vehicles adapted for certain patients.
  • Failure to comply with certain supports, schedules, partly related to traffic difficulties.
  • Dropping off patients in front of establishments without accompanying them to the care unit, numerous examples in front of unsupervised dialysis centres.
  • Barrier gestures not respected during the health crisis, disinfection between patients not carried out.
  • Several people in the same vehicle increasing travel times and delays to get to the places of care and treatment.
  • Refusal to transport Covid-positive people during the health crisis.
  • Need a directory of carriers, allowing you to choose according to the patient’s situation and know the equipment offered.
  • Difficulties of understanding related to the possible coverage by the Health Insurance…

These situations may have led to delays in care, rescheduling and rescheduling of appointments. They are experienced with difficulty and can lead to loss of opportunity for patients or abandonment of care.

Make the offer of care linked to medical transport legible

Faced with these findings, the Overseas delegations first wanted to create a tool to simplify the information intended for users in order to make the offer of health insurance cover legible. To better understand, the support explains what medical transport is and how to benefit from it.

A double-sided A5 flyer that includes the computer graphics in printable version to disseminate information to users. ===> HERE

An infographic which makes it possible to explain and better understand medical transport through the course of care for a user, from the medical prescription to the place of care, via the Emergency Department.
===> HERE

a podcast of 2 episodes, built around a series of questions addressed to users, the ARS, the Health Insurance or even carriers. It will provide details on the medical transport system based on the various exchanges, and will complete the more general infographics.
> Episode 1, available ===> HERE
> Episode 2, available soon.

Listen to episode 1 of France Assos Santé’s first podcast devoted to medical transport offered by the delegations of Guadeloupe, Guyana, Martinique and Reunion.

⬇ ⬇ ⬇ ⬇ ⬇ ⬇ ⬇

Download the double-sided A5 flyer (printable) HERE

Download the infographic HERE

Download the practical Health Info Rights sheet “ Coverage of transport costs ” HERE

To know more :

Go to the Health Insurance website: ameli.fr

If you have any legal questions about your situation or your rights, you can contact our legal information line:
Health Info Law on 01 53 62 40 30 / Monday, Wednesday and Friday from 2 p.m. to 6 p.m. and Tuesday and Thursday from 2 p.m. to 8 p.m. (French opening hours).

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